Client Account Manager

We support about 60 local businesses, most within 30 minutes of the office. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. We started in 2006 and have grown to about 32 people.

Based in Honolulu with some travel for quarterly business reviews. The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

Your responsibilities:

• Forecast renewals and expansion revenue monthly
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed

What we're looking for:

• 3+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication

Compensation and benefits:

$81,000 - $91,000/year

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays
• Annual bonus
• Vision insurance
• 401(k) with 4% match

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ingleby IT.