Client Account Manager

Company overview:

Our creative team handles branding, packaging and trade show materials for consumer product companies.

About the role:

Our team is growing and we are hiring a Client Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This role is fully remote within India. Most of our work is async, and meetings are kept short. Good written English matters here, since most updates are written.

In this role you will:

• Negotiate price increases and contract terms at renewal.
• Forecast renewals and expansion revenue monthly.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

You'll need:

• 3-5 years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.

Why work with us:

Rate: ₹8.5-10 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Flexible hours.
• Internet reimbursement.
• Learning budget.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Agency LLP.