Client Account Manager

We are backfilling a position after an internal move. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our team is spread across 20 countries. Headquarters is in Hoover. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Reliable internet and a power backup are a must.

What you'll do:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

About you:

• 3-5 years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM

Nice to have:

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger

Benefits:

Salary range: $1,200 to $1,400 per month

• Long-term engagement
• Paid in USD

About us:

Video production is done in-house, from scripting through shoot and edit. Most of our work is B2B: lead generation, content marketing and HubSpot setup. Summer Fridays end at 1 p.m.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hoover Advertising.