Client Account Manager

Since 1999, the company has expanded from listings into payments, shipping and seller financing. Hollowpath operates consumer websites and apps used by tens of millions of people each month. Founded in 1999, we now have 1,700 employees.

Position summary

We're looking for a Client Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. We are headquartered in Warsaw and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Senegal, with a local contract and salary paid in local currency. Core hours are 10:00 to 15:00 CET.

In this role you will

• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Identify upsell and cross-sell opportunities and work them through to close.

Qualifications

• 2-4 years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have

• Salesforce CPQ experience.
• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.

Pay: XOF 650,000 - XOF 890,000 per month

Compensation and benefits

• Co-working space stipend.
• Health insurance through our employer-of-record partner.
• Annual salary review.
• Monthly internet allowance.
• Public holidays observed per your country.
• Paid sick days.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollowpath.