Client Account Manager

About Hearthbench:

Customers get a direct line to their broker, not a call centre. Our brokers know the carriers they use, many of them owner-operators.

Position summary:

The previous person in this role moved to another team. Based in Paris with some travel for quarterly business reviews. The company is based in Oklahoma City, the US. The team is distributed across several countries. Employment is through our payroll partner in France. Salary is paid monthly in euros. You will need at least 4 hours of overlap with US Central time. A quiet workspace and good internet are required.

In this role you will:

• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ

What we're looking for:

• 3+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience

Desirable:

• Background in distribution, manufacturing or SaaS
• Training in a sales methodology such as Sandler or Challenger

What we offer:

€38,000-€44,000 a year

• Annual learning budget
• Co-working space stipend
• Two weeks of paid leave at year end
• Annual team retreat

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthbench.