Client Account Manager

Clients include Fortune 500 manufacturers, health systems and logistics companies. Applicants can apply, onboard and pick up shifts through our mobile app. Founded in 1995, we now have 530 employees.

About the role:

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. HDN Workforce is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. The company is based in Los Angeles, the US. We are a distributed team spread across a few time zones. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 3 hours of overlap with US Pacific time.

Main duties:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Prepare quotes and pricing proposals in Salesforce CPQ
• Negotiate price increases and contract terms at renewal

Required qualifications:

• 3+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Organised, with a system for tracking dozens of open items across accounts
• Experience owning revenue targets for existing customers
• Valid driver's licence
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers

Preferred qualifications:

• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS
• Training in a sales methodology such as Sandler or Challenger
• Second language

Compensation: ₹18,00,000 - ₹24,00,000 per annum

Benefits:

• Public holidays observed per your country
• Wellness allowance
• Monthly internet allowance
• Flexible hours
• Performance bonus
• Paid sick days
• Annual team retreat

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDN Workforce LLC.