Client Account Manager

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff.

Job summary:

Hashimoto Community Bank is looking for a Client Account Manager to join a small, steady team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote, open to candidates across Japan. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close

About you:

• 2-4 years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%
• Experience owning revenue targets for existing customers
• Organised, with a system for tracking dozens of open items across accounts
• Comfortable having pricing and renewal conversations with senior buyers

Benefits:

• Retirement allowance
• Paid leave
• Remote work allowed
• Housing allowance
• Social insurance
• Bonus twice a year

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hashimoto Community Bank.