Client Account Manager

About Harrowreach Hospice

Partnerships with health systems and health plans drive much of the referral volume.

Harrowreach Hospice is looking for a Client Account Manager to join a small, steady team. Based in Joliet with some travel for quarterly business reviews. This is an in-person role at our Joliet location.

Duties

• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs

Required qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Experience owning revenue targets for existing customers

Pluses

• Training in a sales methodology such as Sandler or Challenger
• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero

What you get

Rate: $74,000 to $101,000/year

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid time off
• 12 weeks of paid parental leave

Harrowreach Hospice is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harrowreach Hospice.