Client Account Manager

Position summary

We're looking for a Client Account Manager to join our team. This is a remote role. Based in Montreal with some travel for quarterly business reviews. Fully remote. You can work from anywhere in Canada. We do not have many meetings. Most updates happen in writing.

What you'll be doing

• Escalate service issues internally and follow them to resolution.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.

About you

• 3+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Willing to travel up to 25%.

Perks and benefits

Salary range: $62,000-$73,000 per year

• Extended health and dental benefits.
• RRSP matching.
• Paid vacation.

Company overview

Our counter staff know what most customers need before they ask. Small, local, and open early for contractors. Saturday mornings rotate across branch staff.

Only candidates selected for an interview will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harris Négoce.