Client Account Manager

Since 1913, the agency has added data science, analytics and in-house production teams. Headquartered in Hyderabad, the agency also runs a production studio in Telangana. We use Asana for projects and Slack for everything else.

Role overview:

We're looking for a Client Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The company is based in Hyderabad, India. We are a distributed team spread across a few time zones. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Normal business hours, Monday to Friday, with some flexibility.

In this role you will:

• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Run quarterly business reviews covering usage, spend and upcoming needs

Qualifications:

• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers
• Organized, with a system for tracking dozens of open items across accounts
• Bachelor's degree in business or a related field, or equivalent experience

Pay range: $90,000 - $116,000 a year. Final offer will depend on experience.

What we offer:

• Paid parental leave
• Company laptop
• Annual team retreat
• Paid sick days
• Health insurance through our employer-of-record partner
• Two weeks of paid leave at year end
• Public holidays observed per your country

EOE. We participate in E-Verify.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gristmill Ltd.