Client Account Manager

Who we are:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. We support about 60 local businesses, most within 30 minutes of the office. Company vehicles are provided for techs who drive to client sites.

The role:

Goldcrest Technology Group is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have dependable internet and backup power.

What you'll work on:

• Forecast renewals and expansion revenue monthly.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.

About you:

• 3+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.

Also helpful:

• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.

Why work with us:

Rate: $1,900 - $2,150 per month

• Paid in USD.
• Paid time off.
• Flexible hours.

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Goldcrest Technology Group.