Client Account Manager

About us

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is

We're looking for a Client Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within Uruguay. The team meets in Montevideo once a quarter, travel covered. Flexible hours with a daily team call in the morning.

What you'll work on

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Identify upsell and cross-sell opportunities and work them through to close

Requirements

• 3+ years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Valid driver's licence

Bonus points

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger

Why work with us

• Private health insurance
• Stock options
• Flexible hours
• Payment in USD
• Home office equipment
• Life insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GJS Business Technology.