Client Account Manager

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Laptops are MacBook Pros, and you pick your own editor.

The position

Galbraith Labs is looking for a Client Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in London, the UK. Our team works from several countries. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. Working hours overlap with UK business hours.

Day to day

• Escalate service issues internally and follow them to resolution
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Forecast renewals and expansion revenue monthly
• Report monthly on retention, churn risk and open pipeline

Qualifications

• 3-5 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Valid driver's licence

Preferred qualifications

• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals

Pay: BDT 86,000-BDT 100,000 pcm

Why work with us

• 24 days paid time off
• Company laptop
• Annual learning budget
• Annual salary review
• Public holidays observed per your country

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galbraith Labs.