Client Account Manager

Retainers start small, and many clients have stayed with us for years. We work with restaurants, contractors and medical practices in New York City.

This is a new role. The team has doubled in size over the past year. Based in New York City with some travel for quarterly business reviews. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday.

Your responsibilities

• Identify upsell and cross-sell opportunities and work them through to close
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts

What you'll need

• 3+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Organized, with a system for tracking dozens of open items across accounts
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Valid driver's license

Benefits

Salary: $42.50 - $48.00 per hour

• Flexible schedule
• Home office stipend

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Marketing.