Client Account Manager

Customers order through counter sales, outside reps and our online portal. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Core hours are 10:00 to 15:00 CET.

The job includes: maintain accurate account plans, contacts and opportunity stages in Salesforce; coordinate with customer success and support on at-risk accounts; report monthly on retention, churn risk and open pipeline; escalate service issues internally and follow them to resolution.

Required qualifications:

Experience owning revenue targets for existing customers. Clear written and verbal communication. Bachelor's degree in business or a related field, or equivalent experience.

We offer annual team retreat, paid parental leave, performance bonus and company laptop.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fachgeschäft Bachmann GmbH.