Client Account Manager

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

Overview

FA Payments is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth. Remote position. Most of the team is in Jaipur, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility. Good written English matters here, since most updates are written.

Job duties

• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.

Qualifications

• 3-5 years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred qualifications

• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• Second language.

Salary range: ₹8,50,000 - ₹11,00,000 per year

Benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Meal coupons.
• Group term life insurance.
• Flexible hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.