Client Account Manager

Who we are

Since 1953, the agency has worked with banks, credit unions and insurance companies. Video production is done in-house, from scripting through shoot and edit.

Job summary

This is a new position created as the team has grown over the last year. Based in Olathe with some travel for quarterly business reviews. Remote, open to candidates across the US. Flexible schedule. We have one team call a day, usually in the morning. You need a reliable internet connection and somewhere quiet to work.

Duties

• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.

Qualifications

• 3+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Willing to travel up to 25%.
• Organized, with a system for tracking dozens of open items across accounts.
• Bachelor's degree in business or a related field, or equivalent experience.

Benefits

The base pay range for this position is $78,000 - $95,000 per year. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Health insurance.
• Paid holidays.
• Professional development budget.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Emerald Coast Marketing Inc..