Client Account Manager

Company overview

Regional offices in Lausanne and five other cities support agents and policyholders.

We're looking for a Client Account Manager to join our team. This is a remote role. Based in Pembroke Pines with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our headquarters is in Lausanne, and about a third of the team works remotely from other countries. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

What you'll do

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Negotiate price increases and contract terms at renewal.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Run quarterly business reviews covering usage, spend and upcoming needs.

What we're looking for

• 2-4 years in account management, sales or another client-facing commercial role.
• Valid driver's license.
• Willing to travel up to 25%.
• Organized, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.

Also helpful

• Second language.
• Salesforce CPQ experience.
• Familiarity with Gainsight or ChurnZero.

What you get

Starting pay: $72,000 to $87,000 annually, depending on experience and certifications.

• Public holidays observed per your country.
• Home office setup budget.
• Health insurance through our employer-of-record partner.
• Annual salary review.
• 20 days paid time off.
• Annual team retreat.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.