Client Account Manager

Regional offices in Lausanne and five other cities support agents and policyholders.

Overview:

Looking for a Client Account Manager who wants to stay somewhere for a while. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. We are headquartered in Lausanne and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 to 15:00 CET.

What you'll do:

• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.

What you need:

• 3+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Comfortable having pricing and renewal conversations with senior buyers.
• Organised, with a system for tracking dozens of open items across accounts.

Preferred qualifications:

• Second language.
• Salesforce CPQ experience.
• History of negotiating multi-year renewals.
• Background in distribution, manufacturing or SaaS.

What you get:

• Two weeks of paid leave at year end.
• Wellness allowance.
• Annual team retreat.
• Annual learning budget.
• Flexible hours.
• Home office setup budget.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.