Client Account Manager

Janitorial and paper products are sold to cleaning companies and facilities departments.

Overview:

We need a Client Account Manager. This is a full-time position based in Kenosha, Wisconsin. Based in Kenosha with some travel for quarterly business reviews. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid. You will need to be in Kenosha at least two days per week.

Main duties:

• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Qualifications:

• 3+ years in account management, sales or another client-facing commercial role
• Organized, with a system for tracking dozens of open items across accounts
• Willing to travel up to 25%

What you get:

The base pay range for this position is $67,000 to $83,000 a year. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Three weeks of PTO to start
• Free parking
• Flexible schedule

We are unable to sponsor visas for this position.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coppersmith Supply LLC.