Client Account Manager

We put over 80,000 people to work each week in industrial, office, IT and healthcare roles.

The position

Coleman Recruiting is hiring a Client Account Manager to work remotely from the US. Based in New York City with some travel for quarterly business reviews. Remote position. Most of the team is in New York City, but nobody is required to come in. Normal working hours, Monday to Friday. Good written English matters here, since most updates are written.

Essential duties and responsibilities

• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

Minimum qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%

Nice to have

• Background in distribution, manufacturing or SaaS
• History of negotiating multi-year renewals
• Second language

Salary: $92,000 - $119,000 a year

Benefits

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

We review applications on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coleman Recruiting.