Client Account Manager

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people.

Claypost Learning is looking for a Client Account Manager to join a small, steady team. Based in Richmond with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Brockton, but nobody is required to come in. Normal working hours, Monday to Friday.

Key responsibilities:

• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Escalate service issues internally and follow them to resolution.

What we're looking for:

• 3+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.

Benefits:

$75,000-$98,000 per year

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Paid holidays.
• Profit sharing.
• 401(k) with company match.
• Short- and long-term disability.

Please include a short note on why this role interests you.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.