Client Account Manager

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Founded in 2006, we now have 820 employees.

Position summary

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote position. Most of the team is in Barcelona, but nobody is required to come in. Communication happens mostly in Slack and short video calls.

In this role you will

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Prepare quotes and pricing proposals in Salesforce CPQ
• Resolve billing disputes with finance and keep the customer updated until closed
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution

Qualifications

• 2+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication
• Experience owning revenue targets for existing customers
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers

Preferred qualifications

• Background in distribution, manufacturing or SaaS
• History of negotiating multi-year renewals

What we offer

• Private health insurance
• Remote work allowance
• Training budget

Candidates must be eligible to work in Spain.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chalkscale.