Client Account Manager

About the job

The position

Castell Health has an opening for a Client Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This role is remote. Please make sure you have a quiet place to work and a solid internet connection.

What you'll do

Resolve billing disputes with finance and keep the customer updated until closed. Renew annual contracts on time, starting the conversation at least 90 days ahead. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Coordinate with customer success and support on at-risk accounts.

What you'll need

Proficient in Salesforce or a comparable CRM. Clear written and verbal communication. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Valid driver's license. Experience owning revenue targets for existing customers.

Pay and benefits

The salary range for this role is $82,000 to $113,000 per year. This range reflects base salary only.

Medical, dental and vision insurance. 401(k) with a 100% match up to 5%. 12 weeks of paid parental leave. Annual bonus.

Company overview

Castell Health is a health system of 12 hospitals, more than 150 clinics and 310 employees. Most units hold a five-minute huddle at the start of every shift.

EOE. We participate in E-Verify.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Castell Health.