Client Account Manager

We employ 10,700 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

THE POSITION:

We're looking for a Client Account Manager to join our team. This is a remote role. Based in Oslo with some travel for quarterly business reviews. Our headquarters is in Rome, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Norway, so you get a proper employment contract, not a freelance agreement. Normal working hours, Monday to Friday. Communication happens mostly in Slack and short video calls.

MAIN DUTIES:

• Negotiate price increases and contract terms at renewal.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

MINIMUM QUALIFICATIONS:

• 3-5 years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.

PREFERRED:

• Training in a sales methodology such as Sandler or Challenger.
• Second language.

NOK 580,000 to NOK 740,000 annually

BENEFITS:

• Health insurance through our employer-of-record partner.
• Flexible hours.
• Paid sick days.
• Annual learning budget.
• 20 days paid time off.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carbone Risk Advisors.