Client Account Manager

Since 1965, the firm has opened offices in more than 30 cities. We work with Fortune 500 companies, federal agencies and large health systems. We started in 1965 and have grown to about 400 people. Expense reports are due every Friday, no exceptions.

Overview

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We engage team members in Sri Lanka as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 9:00 AM to 1:00 PM US Eastern. You will need a reliable internet connection and a quiet place to work.

Your responsibilities

• Identify upsell and cross-sell opportunities and work them through to close
• Run quarterly business reviews covering usage, spend and upcoming needs
• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What you need

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's licence
• Organised, with a system for tracking dozens of open items across accounts
• Experience owning revenue targets for existing customers

Preferred qualifications

• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero

Compensation: $900 - $1,150 per month

What you get

• Paid time off
• Paid in USD

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopyridge Associates.