Client Account Manager

Since 1965, the firm has opened offices in more than 30 cities. We work with Fortune 500 companies, federal agencies and large health systems. We started in 1965 and have grown to about 400 people. Expense reports are due every Friday, no exceptions.

Job summary

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Canopyridge Associates is hiring an account manager for the Distributor group. Pay is base plus quarterly bonus tied to renewals and growth. Employment is through our payroll partner in Egypt. Salary is paid monthly in local currency. You will need at least 4 hours of overlap with US Eastern time. You will need a reliable internet connection and a quiet place to work.

Main duties

• Run quarterly business reviews covering usage, spend and upcoming needs
• Prepare quotes and pricing proposals in Salesforce CPQ
• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal

Minimum qualifications

• 2-4 years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers

Compensation: EGP 39,000 to EGP 52,000 per month

Pay and benefits

• Paid parental leave
• Performance bonus
• Annual learning budget
• Flexible hours
• Health insurance through our employer-of-record partner

Applications are reviewed weekly.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopyridge Associates.