Client Account Manager

About us

Customers call one local number and reach someone in Brownsville, not a call center. Brownsville Wireless is a small, locally owned internet provider with about 30 employees.

About the role

Looking for a Client Account Manager who wants to stay somewhere for a while. Based in Brownsville with some travel for quarterly business reviews. Hybrid. You will need to be in Brownsville at least two days per week.

What you'll work on

• Report monthly on retention, churn risk and open pipeline
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Renew annual contracts on time, starting the conversation at least 90 days ahead

About you

• 3+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred

• Familiarity with Gainsight or ChurnZero

What we offer

• Health insurance
• 401(k) with company match
• Paid time off
• Employee discount
• Free parking
• Cell phone reimbursement

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brownsville Wireless.