Client Account Manager

We employ 8,500 people across underwriting, claims, actuarial, IT and customer service. Most of the office has been here more than ten years.

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You will be employed through our employer-of-record partner in Nepal, with a local contract and salary paid in Nepalese rupees. Working hours overlap with Central European Time. Day-to-day communication is in Slack and Google Meet.

KEY RESPONSIBILITIES:

• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts
• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal
• Run quarterly business reviews covering usage, spend and upcoming needs
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly

ABOUT YOU:

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers

WHAT YOU GET:

Compensation: NPR 135,000 - NPR 165,000 a month

• Wellness allowance
• Public holidays observed per your country
• Home office setup budget
• Performance bonus

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzespring Assurance SAS.