Client Account Manager

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 17 countries. Headquarters is in Cincinnati. We engage team members in Peru as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Eastern time. You will need a reliable internet connection and a quiet place to work.

Job duties:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Forecast renewals and expansion revenue monthly.
• Report monthly on retention, churn risk and open pipeline.
• Coordinate with customer success and support on at-risk accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Minimum qualifications:

• 3-5 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

What you get:

• Monthly internet allowance.
• Paid time off.
• Annual rate review.
• Company laptop.

The company:

Regional vice presidents oversee clusters of branches in Ohio and neighboring markets. We started in 1971 and have grown to about 920 people. Most internal hires started as recruiters and moved up.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarrun Labor Services.