Client Account Manager

Training programs move crew members into shift lead and management roles. Our menu is consistent across locations, with a few regional specials. We have been family run since 1953.

ROLE OVERVIEW:

Brauhaus Berlin is looking for a Client Account Manager to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid: two days in the office in Berlin, the rest from home.

MAIN DUTIES:

• Prepare quotes and pricing proposals in Salesforce CPQ
• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Coordinate with customer success and support on at-risk accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts
• Visit key customers on site a few times per year

QUALIFICATIONS:

• 3+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Clear written and verbal communication
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers

PREFERRED:

• History of negotiating multi-year renewals
• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero

Salary range: €41,000 - €56,000 a year

PERKS AND BENEFITS:

• Company pension scheme
• Up to 3 days of home office per week
• Meal allowance
• Childcare allowance
• Employee discounts
• Urban Sports Club membership

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brauhaus Berlin GmbH.