Client Account Manager

About us:

Since 2016, the company has sold practice management software to dental and veterinary clinics in Nepal.

What this job is:

Brasswater is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Remote, open to candidates across Nepal. Hours are flexible, with one short team call each morning.

What you'll do:

• Track competitor activity inside your accounts
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Prepare quotes and pricing proposals in Salesforce CPQ
• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed

Requirements:

• 3-5 years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence

Compensation and benefits:

• Medical insurance
• Company laptop
• Flexible hours
• Social Security Fund contribution
• Paid leave
• Internet allowance
• Learning budget

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brasswater.