Client Account Manager

Since 1996, the group has grown by bringing independent practices into one organization. Brandywine Urgent Care is a physician group of more than 400 providers in 60 locations across Illinois. Founded in 1996, we now have 510 employees.

Position summary

Brandywine Urgent Care is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid: two days in the office in Springfield, the rest from home.

Job duties

Resolve billing disputes with finance and keep the customer updated until closed. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Negotiate price increases and contract terms at renewal. Run quarterly business reviews covering usage, spend and upcoming needs. Renew annual contracts on time, starting the conversation at least 90 days ahead. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Report monthly on retention, churn risk and open pipeline. Identify upsell and cross-sell opportunities and work them through to close.

About you

3+ years in account management, sales or another client-facing commercial role. Clear written and verbal communication. Willing to travel up to 25%.

Perks and benefits

Expected salary range: $73,000 to $86,000 per year, plus bonus eligibility.

Health savings account (HSA) with employer contribution. 401(k) with 4% match. 11 paid holidays. Referral program. Professional development budget.

Brandywine Urgent Care provides equal employment opportunities to all employees and applicants.

Agencies: please do not contact us about this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Urgent Care.