Client Account Manager

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Product, engineering and support teams work out of offices in London, England and two nearshore delivery centres.

The role

The role is new and comes from growth in our client base. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Core hours are 10:00 AM to 4:00 PM UK time. Communication happens mostly in Slack and short video calls.

Main duties

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Run quarterly business reviews covering usage, spend and upcoming needs
• Prepare quotes and pricing proposals in Salesforce CPQ
• Escalate service issues internally and follow them to resolution
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Negotiate price increases and contract terms at renewal

Qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM

Preferred

• Familiarity with Gainsight or ChurnZero
• History of negotiating multi-year renewals
• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

What you get

• Monthly internet allowance
• Home office setup budget
• 24 days paid time off
• Company laptop
• Flexible hours
• Annual learning budget

We will only contact shortlisted applicants.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brambleloft.