Client Account Manager

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

Overview:

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across India. You can set your own hours around a daily morning check-in. A quiet workspace and good internet are required.

Day to day:

• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close

What you need:

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence
• Willing to travel up to 25%

Preferred:

• Training in a sales methodology such as Sandler or Challenger
• Second language

Compensation: ₹7,00,000 - ₹9,00,000 pa

What we offer:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance
• Learning budget
• Meal coupons

Let us know your current notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.