Client Account Manager

We are adding a Client Account Manager to our Mid-Market team. Based in Jaipur with some travel for quarterly business reviews. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote, open to candidates across India. You can set your own hours around a daily morning check-in.

Job duties:

• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.

Minimum qualifications:

• 3+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.

Benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

About us:

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Headquartered in Jaipur, the company has grown since 2001 by acquiring regional IT providers.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BJ Computer Services.