Client Account Manager

Company overview:

Small projects are welcome, including one-day workshops and short assessments.

Benchline Partners is hiring a Client Account Manager for our Johannesburg location. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This position is on site in Johannesburg.

Your responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close

Requirements:

• 2-4 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts

Desirable:

• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

What we offer:

Pay: R36,000 to R40,000 pcm

• Medical aid contribution
• Provident fund
• Study assistance
• 13th cheque

Please mention your notice period and expected salary.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Benchline Partners.