Client Account Manager

WHO WE ARE:

Every placement gets a check-in call on the first day and again at the end of the first week. Small enough to fill an order on a Sunday night when a client calls. Founded in 1979, we now have 13 employees.

POSITION SUMMARY:

Belkadi Conseil has an opening for a Client Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This role is fully remote within Morocco.

YOUR RESPONSIBILITIES:

• Prepare quotes and pricing proposals in Salesforce CPQ
• Escalate service issues internally and follow them to resolution
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

WHAT YOU'LL NEED:

• 2+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication

BENEFITS:

Pay: MAD 6,700-MAD 7,700 monthly

• 13th month salary
• Pension contribution
• Data and airtime allowance
• Medical cover
• Annual leave

Applications are reviewed weekly.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Belkadi Conseil SARL.