Client Account Manager

Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics. Environmental permitting and compliance consulting is the newest practice area. Founded in 1997, we now have 80 employees. Expense reports are due every Friday, no exceptions.

The role:

We are adding a Client Account Manager to our Commercial team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. We keep meetings to a minimum and work mostly async. You need a reliable internet connection and somewhere quiet to work.

What you'll do:

• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Required qualifications:

• 3-5 years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication

Why work with us:

• Health insurance
• 401(k) with 4% match
• Paid holidays
• Profit sharing
• Employee discount
• Cell phone reimbursement

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AEW Consulting.