Call Center Representative

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

The role

Woodland Precision is looking for a Call Center Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement. We send you a laptop and the accessories you need on day one.

In this role you will

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines

Qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Preferred qualifications

• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

Compensation: $24.00-$26.50 per hour DOE.

Compensation and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..