Call Center Representative

About the job

West IT is a small IT shop: the owner, four technicians and a part-time office manager. West IT is hiring for its operations team in Waco. Full-time and part-time shifts available. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET. We send you a laptop and the accessories you need on day one.

Answer inbound calls, live chats and emails from a queue
Meet targets for handle time, quality score and customer satisfaction
Transfer calls to the right department with a warm handoff
Document every interaction in Zendesk or Salesforce Service Cloud
Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

3+ years of customer service, retail, hospitality or call center experience
Must pass a background check
High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

$18.00 - $21.50 an hour

We offer paid time off, paid in usd, monthly payments via wire transfer or wise and long-term engagement.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at West IT.