Call Center Representative

We have been writing policies for the same farms and small businesses since 1999. Warwick Assurance Group is hiring a Call Center Representative to work remotely from the US.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Warwick once a quarter, travel covered.

Responsibilities:

Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Call customers back on open issues within the promised timeframe. Meet targets for handle time, quality score and customer satisfaction.

About you:

2+ years of customer service, retail, hospitality or call center experience. Basic computer skills (Windows, Outlook, web browsers). Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $20.50 - $23.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid sick time

Schedule:

• 8 hour shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warwick Assurance LLC.