Call Center Representative

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Vieira Marketplace operates consumer websites and apps used by tens of millions of people each month. Product reviews happen on Thursdays, with demos of whatever shipped that week.

Position summary:

Vieira Marketplace has an opening for a Call Centre Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Rio de Janeiro.

Job duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

Required qualifications:

• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Must pass a background check
• High school diploma or GED

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

• Private health insurance
• Meal vouchers
• Annual bonus
• Transport provided
• 13th-month bonus

Candidates must be eligible to work in Brazil.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Vieira Marketplace.