Call Center Representative

About us:

We book loads for about 80 shippers, mostly in Santiago Metropolitan Region. Transportes y Logística Santiago is a small freight brokerage with 9 people and one office. Most of our managers started as carrier reps.

The role:

Looking for a Call Centre Representative who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, Santiago.

What you'll do:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines

What you'll need:

• 2+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

• Private health insurance
• 13th-month bonus
• Life insurance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Transportes y Logística Santiago Ltda..