Call Center Representative

Overview

Thomas Technologies is hiring for its Billing team in Lublin. Full-time and part-time shifts available. We engage team members in Poland as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will write a lot of updates, so clear written English is important.

Job duties

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

Pay: $1,450-$1,850/month

• Paid in USD
• Flexible hours

Who we are

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

Candidates must be eligible to work in Poland.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thomas Technologies.