Call Center Representative

The company:

Since 1981, the company has expanded from listings into payments, shipping and seller financing. Content moderation runs around the clock, with reviewers in multiple time zones and languages. We started in 1981 and have grown to about 7,800 people. Our office has a quiet floor and a loud floor.

Looking for a Call Center Representative who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in St. Paul once a quarter, travel covered.

Essential duties and responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.

Qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Also helpful:

• Chat support experience.
• Zendesk, Five9 or Genesys experience.

Pay and benefits:

The salary range for this role is $48,000 - $56,000 annually. This range reflects base salary only.

• Paid training.
• Overtime available.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thicketflow.