Call Center Representative

Applicants can apply, onboard and pick up shifts through our mobile app. We put over 80,000 people to work each week in industrial, office, IT and healthcare roles. We started in 2005 and have grown to about 340 people. Recruiters are measured on fills, starts and retention past 90 days.

The role:

Taylor Staffing is hiring for its Member Services team in Fayetteville. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone

What you need:

• 2+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Must pass a background check
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)
• Chat support experience

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid time off
• Employee discount
• Overtime available
• Three weeks of PTO to start

Taylor Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Taylor Staffing LLC.