Call Center Representative

Since 2009, the agency has placed crop and farm coverage across Kansas. We specialize in commercial insurance for contractors, trucking companies and restaurants. Most of the office has been here more than ten years. We are backfilling a position after an internal move.

The Call Center Representative answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

What you'll need:

• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Susquehanna Mutual Insurance Inc..