Call Center Representative

We do residential electrical service, panel upgrades and remodel wiring in Raleigh. Every truck is stocked the same way, so anyone can grab any van. Still family owned, 77 years on. We have an immediate opening for a Call Center Representative in Raleigh.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off.

Duties:

• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff

Who you are:

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Job Type: Full-time

Pay: $19.00 - $23.50 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Overtime pay
• Dental insurance

Schedule:

• Monday to Friday
• No weekends
• 8 hour shift

Ability to Commute:

• Raleigh, NC (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Susquehanna Heating & Air.