Call Center Representative

Family-run since 2017, now on the third generation. Summit Electrical Contractors is a family-owned plumbing company with five trucks and 5 employees. This is a backfill for a team member who is relocating.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Austin.

What you'll do:

• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.

About you:

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.

Job Type: Full-time

Pay: $21.00 - $25.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Paid sick time
• Paid training
• Employee discount

Schedule:

• No weekends
• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 2 years (Required)

Ability to Commute:

• Austin, TX (Preferred)

Work Location: In person

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Summit Electrical Contractors.